Service in retail
Digital services in stationary retail offer customers true added value.
"Service can be described as support that someone voluntarily offers. The term also refers to a company’s intangible economic output, which can either represent the company’s core product (in the case of service industries) or may be offered as an add-on to the company’s tangible products. These include such things as pre-sales and after-sales service for products independent of the actual purchase of the goods. Services also cover the area of customer support, such as the maintenance of purchased goods."
"We need to make our customers feel like guests in our store.", CEO of Rewe Group
"The best ideas come to me when i imagine that i’m my own customer.", founder of the toy retailer “Toys’R’Us”
"The only way to assert ourselves is to provide better service. the customers are gods.", founder and CEO of the US company Amazon
"We were leaving a party and had our mobile phones in our hands. and we thought: ‘now it would be great to call the corner store, order and say we’re on our way to pick up our groceries", founder of the retail company “Emmas Enkel”